I ordered the salicylic acid serum, and when I received the parcel, the serum had leaked. The product is quite liquid, so the bottle was empty and the box was completely drenched. I was really disappointed at first.
However, I must appreciate the company’s customer service. I raised a complaint, and they responded quickly and very professionally. To my surprise, they delivered a brand-new replacement the very next day without any hassle.
I’ve now started using the serum, and it works well on my skin, especially for controlling acne and excess oil. Overall, great product and excellent customer support. Mistakes can happen during shipping, but the way the company handled it was impressive. Highly recommended!