FAQs – oneskin

FAQs

Yes, our serums are formulated with effective concentrations of active ingredients. Lower percentages can still be highly effective because our formulations are designed to deliver ingredients in a stable and potent form. We focus on quality and efficacy to ensure that even lower concentrations can produce noticeable results over time.

Our serums are generally formulated with safety in mind, but we recommend consulting with your healthcare provider before using any skincare products during pregnancy or breastfeeding. They can provide personalized advice based on your specific needs. Plus, we only recommend not to use Retinol if you are pregnant or a lactating mother.

Some users may experience purging or breakouts when introducing new serums, especially those with active ingredients like retinol or acids. Purging occurs as your skin adjusts to new ingredients, while breakouts might be due to other factors. If purging happens, it’s crucial to maintain a consistent skincare routine and use a moisturizer to support your skin barrier.

Our serums are primarily water-based to ensure lightweight, fast-absorbing formulas that deliver active ingredients effectively. We do offer some oil-based serums for specific needs, which will be clearly labeled.

The percentage of niacinamide in our serums varies by product, but it typically ranges from 1% to 10%. For specific products, please refer to the ingredient list or CS support if you want to know percentage of any specific ingredient.

If purging occurs, it’s important to continue using the serum as directed and incorporate a good moisturizer into your routine. Moisturizers help to strengthen the skin barrier and lock in hydration, which can alleviate irritation and support your skin during the purging process.

To perform a patch test, apply a small amount of the serum to a discreet area of your skin, such as behind your ear or on your inner forearm. Wait 24-48 hours to see if any redness, itching, or irritation occurs. If you experience no adverse reactions, it is likely safe to use the product on your face.

For best results, use the serum as directed, usually once or twice daily. It can take 4-8 weeks to see noticeable changes, as skincare products work gradually to improve your skin’s condition.

A bottle of serum typically lasts about 2-3 months with regular use, depending on the frequency of application and the amount used per application.

Yes, our serums are formulated to address various skincare concerns that can be relevant to different age groups. However, specific needs may vary, so choose products based on your individual skin concerns.

Start by introducing the serum gradually into your routine. For retinol, begin with a lower concentration and apply it 2-3 times a week, gradually increasing frequency as your skin builds tolerance. Always use sunscreen during the day, as retinol can increase sun sensitivity.

Yes, you can use our serums with other skincare products. However, avoid combining strong actives like retinol and acids in the same routine to prevent irritation. Always patch-test new products and introduce them slowly.

Our serums are designed to be suitable for a range of skin types, including normal, dry, oily, and combination skin. Specific products are tailored for sensitive or acne prone skin, so check the product details for recommendations. Our serums are beginners friendly.

Yes, our serums are formulated to be non-comedogenic, which means they are designed not to clog pores. However, individual reactions can vary, so monitor your skin’s response.

Most of our serums are not specifically formulated for the delicate eye area. For eye concerns, consider products designed for that area to ensure safety and effectiveness.

Store your serums in a cool, dry place away from direct sunlight. Keeping the cap tightly closed will also help maintain the product’s stability and effectiveness.

One bottle of serum typically lasts about 2-3 months with regular use, depending on the amount used and the frequency of application.

Yes, our serums are suitable for both men and women. Skincare needs are universal, and our products are formulated to address a variety of skin concerns regardless of gender.

It typically takes 4-8 weeks to see noticeable results from using our serums. Consistent use and patience are key to achieving the best outcomes from your skincare routine.

Yes, all our serums are cruelty-free. We do not test our products on animals, and our formulations do not include animal-derived ingredients.

If you experience irritation or an allergic reaction, discontinue use immediately. Apply a soothing moisturizer and consult with a healthcare professional if symptoms persist.

Yes, we have serums formulated for sensitive skin. Look for products labeled for sensitive skin or those with gentle, soothing ingredients. Patch-testing is also recommended to ensure compatibility.

Layer your serums from the thinnest to the thickest consistency. Apply serums with lighter textures first, followed by those with heavier or oil-based formulations. Allow each layer to absorb before applying the next.

We offer a return and exchange policy for unused and unopened products within 30 days of purchase. For specific details and conditions, please refer to our website or contact our customer service team.